Accessibility Plan and Policy

Our Commitment

Ultimate Software’s mission is:  ‘People First’ this idea permeates our culture to its core and is fully committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.  We are committed to always doing the ‘right thing’.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws – Accessibility for Ontarians with Disabilities Act (“AODA)


We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will train our employees and volunteers on accessibility as it relates to their specific roles.

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

Our website will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws by 2021.


We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.

Feedback Process

Your feedback is important to us. If you would like to comment about any of our accessibility policies or practices, or if you have a question or concern about accessibility, feedback can be received in a variety of ways, in person, by mail, by email, or by telephone. 

Please Contact:
Ultimate Software
Attn: People Advocate
144 Bloor Street West, #400
Toronto, ON
M5S 1M4

Tel: 437-836-3804
or please email Carmelina Raimondo